Norfolk Truck Center

Drew Noble 3 months ago

Was able to arrange a way to get my battery after hours. Much appreciated. Small price discrepancy but still very happy all around.

donnell brawner sr 5 months ago

Very happy customer outstanding repair work on our government tractors

N 9 months ago

I want to preface this review with the fact that I am terrified of mechanic shops. I am our mechanic because I’ve been scammed so much. It’s so hard to find a trustworthy and reliable shop to fix a car, let alone a huge rig (we have a 40 foot school bus!). From the first phone call, Norfolk Truck Center eased our worries. It was a no big deal attitude with what was wrong with our bus (a broken flex plate). It was a job that required our entire transmission to be taken down so we were expecting them to skyrocket the quote and talk about how big a job it was. Instead, they told us it was something they did often, not to be worried, and the quote seemed so fair we couldn’t believe it. We were on a time crunch and they worked with us to ensure we could get in and out of there even though it was such short notice. Everything was ready on time, any time we called for an update they gave us all the information of what was going on, and everyone was just so nice! That’s huge these days when it seems like the customer service of businesses aren’t a priority anymore. I could honestly go on more and more because I’m just so happy with the service, the honesty, and the great job they did. K

Kathy Chen 10 months ago

I recently brought my truck to this dealership for service while it was still under full factory warranty. Unfortunately, my experience was very disappointing. I was charged for services that I reasonably expected to be covered under the warranty, and I was informed that obtaining reimbursement from International was difficult or unlikely. I felt that the situation was not handled transparently or in a manner consistent with my expectations for a warranty-authorized service center. I left with significant concerns about their service practices. In my opinion, customers should exercise caution and ensure that all warranty details and potential charges are clearly explained before authorizing any work.

Kaaran L 11 months ago

So I took my tractor there and got my radar fixed and they did a good job..., I took it back because I felt like the staff was pretty cool so I had to get more work done so I took it again and when I got it back my door which had issues opening g it from the outside but was ok opening from the inside wasn't working at all. OK i understand things happen so I left it to get that fixed. I went to pick it up and now all of a sudden my check engine light is mysteriously on mind you I haven't driven the truck in a few weeks and had no light on. But to top it off the stuff that was fixed was done pretty shitty for the amount I paid..., i had gaps in the door and door panel and come to find out the price that I was emailed was gonna be the total cost with taxes, I was charged to pay almost 250 more. The staff seem pretty cool I was told to bring it back so they could fix the gaps but for what I paid there shouldn't have been a gap. Im not gonna take it back i would rather someone else fix it because there is no way if you care about your customers property that you would ever say its complete in the state that it was in. Thanks but no thanks but I wont be taking my truck there because I ha